Payments, Delivery & Returns

PAYMENTS

At Big Little Moon online store, our customers can choose between the following payment methods:

  • Debit / Credit cards: Visa, Maestro, Mastercard, American Express, Discover, Diners Club, Union Pay
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

All debit and credit cards payments processed on our website are conducted via Shopify Payments. 

DELIVERY

We have partnered with Huboo to store, package and deliver our products. Huboo is a UK-based e-commerce fulfillment solution company, with 5-star ratings on Trustpilot.

Your orders will always be delivered by a premium high-service-orientated courier eg. Royal Mail, Deutsche Post or Fedex International.

Our Standard 2nd Class Delivery is free for all orders above £50 in the UK. Our couriers will aim to get your package there in 48 hrs.

For European and overseas customers we will aim to deliver your order within 7 working days. 

For orders over €150 to EU, import VAT & duties will be applied. Please note all International orders will be sent via DDU (Delivered Duty Unpaid). This means that customer is responsible for paying any import costs to the shipping carriers such as duties, import taxes or fees. For more information please contact your local customs and duties office.

Our Print on Demand products are shipped separately and we will aim to deliver them within 7 working days.

Please note delivery time is approximate and not guaranteed.

RETURNS

At Big Little Moon online store, we provide a 30-day return-free period starting from the date of delivery of your order.

Please remember that any items being returned:

  • cannot show any signs of use,
  • should be complete, with attached original packaging, tags and tag hangers,
  • should be returned with the original receipt/invoice.

If you wish to return your order, please let us know via e-mail at hello@biglittlemoon.com

The refunded amount will be paid no later than within 14 days from the date of receiving your request.

Please note:
The delivery fees you may have paid will only be fully refunded if you return the whole order.